I could actually write a term paper on how incredibly poor this company is managed, mainly the Chicago office, but because this stems from upper management, I blame them for lack of real training and selection. THIS CAN EASILY BE SOLVED PEOPLE. It's not rocket science, really. Well, be prepared to live on a salary below poverty level if you live in Chicago, regardless of your education or experience, ESPECIALLY if you are in operations. I feel so sorry for all of the Operations- not only are you just succumbing to everyone's demands with no appreciation WHATSOEVER, the commission scale for them is a complete joke along with starting salary. You might get like $100-$300 bonus your first 6 mos by slaving over your loads and working beyond your means. Chicago's Office has by far the highest turnover rate of this entire company, and probably because they replaced their management with employees who they basically were like *shrugs* "they'll do, I guess". The management offers absolutely ZERO positive reinforcement, absolutely no positive feed back (they have no trouble screaming at you for not making enough calls or tracking enough loads, but will fail to mention the qualities you handle well), and zero motivation. They don't provide constructive criticism whatsoever to help better you as an employee personally and professionally, but instead just demand for you to make more calls. Where is the growth here? Isn't that the whole point of a career anyway (besides obviously earning a living)? Also, you should hire management who are approachable and who will actually listen to you and make a difference. Never saw that once.
I just wish the upper management took their satellite office management seriously with competitive pay, extensive training, and REAL FEEDBACK! You might be able to keep an employee longer than 6 mos every now and then. Good luck to those are still out there, hang in there!
