Great company with competitive pay, but high burnout risk - Customer Success Manager (CSM) Nooks Employee Review

4.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great company trajectory - Pay is competitive compared to similar roles on the market - Fun product to sell and our customers usually really love us - The majority of people who work here are really great and fun to be around - Solid group of founders that are ambitious and have done a great job creating a sense of community across the company

Cons

- Your direct manager can make or break your experience (most of them are great, but not all of them) - The work often feels never-ending; most days I'm working at least 10 hours if not more; it's very easy to get burnt out and many do - Depending on your team, you might not be getting enough support and will have to figure things out on your own - There's often miscommunication or lack thereof between departments & this becomes more difficult to navigate as we continue to scale - We're heavily understaffed in multiple departments which is causing many of us to work over our capacity

Explore other reviews about Nooks

5.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good product, team is very good

Cons

Startup life can be chaotic

4.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Industry leading comp, Great product, most teams are solid

Cons

So much growth in recent years that things are starting to break. uptime for product taking a hit, bad hires across multiple teams

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