Good workplace - Malaysia - Customer Service Agent OKG Employee Review

5.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

A couple of things. Culturally, it's good that they provide free Udemy courses. You can select anything you want from Udemy. And, if you are up for constant learning and adaptation, this is the right place. The continuous change is very well managed, and you learn fast. Also, culturally, this place is very good. It's super strict in terms of work hours etc, but if anything is not right (e.g. you were abused by your manager or you are not treated well), the escalation process is quite fast, and there's also a whistleblower helpline, meaning you stay anonymous. The work scope is pretty fixed. If there's any scope creep, report it and it will be deleted from your scope. Potential to grow is quite big imo, since Web3 is here to stay and will only get bigger, although I am not sure yet what it will finally become. Leadership, at the highest level, is simply visionary. The CEO himself uses X/Twitter and takes feedbacks seriously, and only wants the best. However, for a more localized level, some the managers and leads might not share the same vision afterall. Hope this changes. Onboarding experience is quite good, but one of the managers for some reason made a remark that made me uneasy during the onboarding. Something like "If you do XXX, we will not hesitate to kick you out". Like, this is not your company so chill. But yeah, some really big mistakes can cost your career here. Pantry has a lot of free stuff, compensation is perfect. Most likely above a lot of averages out there.

Cons

- Sometimes the work just never stops, chokingly so. - Some managers can be quite hard to deal with, but good thing is you don't deal with them frequently - The workspace is pretty shared, almost like all levels can work together at any point. It gives an (illusion-like) sense of solidarity. It will be good if the solidarity is real, but this is really not easily possible anywhere.

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OKG Response
1y
Hello there! Thank you for sharing your feedback and we are encouraged by your positive experience thus far!

Explore other reviews about OKG

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, Great learning opportunities, great management that that had to work across timezones & cultures

Cons

many of the staff I was in contact with with worked during the Beijing timezone, so overnight work was the main option

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay was good. There were a lot of talented people who cared about doing a good job.

Cons

Restructuring was continual. Extremely high turn over. Lack of actually wanting to do the right thing.

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