Review - Customer Service Representative OKG Employee Review

4.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

1. Team / Culture - The company values diversity and inclusivity, ensuring that everyone feels welcome and heard, regardless of background or role. The workplace in Malaysia is known for its positive energy, with employees supporting one another both professionally. This creates an enjoyable and motivating environment. 2. Scope of work - The company in Malaysia offers a wide range of projects and opportunities, ensuring employees are exposed to diverse challenges and experiences. This allows individuals to grow their skill sets and keep things interesting. 3. Learning and potential - With clear pathways for progression, employees can expect to advance in their careers if they demonstrate initiative and results. The company actively promotes from within. 4. Onboarding Experience - The onboarding process in Malaysia is thorough yet efficient, ensuring new employees feel welcomed and supported from day one. New hires are provided with the resources and information they need to get up to speed quickly. New hires are paired with mentors who help them navigate the initial stages of their roles. This mentorship ensures smooth integration into the team and company culture. New employees are given structured training programs to help them understand the company’s tools, processes, and culture. This ensures they are well-prepared to contribute effectively.

Cons

Leadership and Working Style: If leadership tends to micromanage or is overly involved in daily tasks, it can lead to a lack of autonomy and lower employee morale. Leadership style might vary greatly between teams or departments, leading to confusion or lack of alignment within the company.

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OKG Response
1y
Hello there! Thank you for sharing your feedback as it helps us to improve. As the company globalises, we are committed to evolving and improving our management practices through different manager and leader programs to better suit our dynamic and diverse workforce.

Explore other reviews about OKG

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, Great learning opportunities, great management that that had to work across timezones & cultures

Cons

many of the staff I was in contact with with worked during the Beijing timezone, so overnight work was the main option

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay was good. There were a lot of talented people who cared about doing a good job.

Cons

Restructuring was continual. Extremely high turn over. Lack of actually wanting to do the right thing.

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