Beyond horrible company - Customer Service OnTrac Employee Review

1.0
Mar 21, 2015
Recommend
CEO approval
Business Outlook

Pros

you will be hired if: You have zero qualifications Zero education No work ethic Can tie your own shoes (or know how to ask someone to assist you) Agree to sexual favors Have some form of addiction Are homeless Felony charge? Yes please Have the ability to sell or steal drugs at work How do you get promoted? Sleep with the boss of course!

Cons

This company is beyond a joke. From their lack of professionalism to the entire staff of thieves. From management to sorters all those "missing" packages are displayed proudly in their homes. I feel like this "company" is an ongoing joke. Management doesn't care about all their departments equally. The pay is beyond a joke. This is a great job for someone who possibly is a meth addict as they are probably brain dead enough to deal with this crap. The saddest part of this job is that nearly 80% of the people who work for the company are still on some form of government assistance because working for this company alone won't sustain an individual.

Explore other reviews about OnTrac

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Ample opportunities for career advancement, coworkers are amazing, management is really helpful and is there for you, flexibility and your set up for success here.

Cons

The pay could be a little better for certain positions.

1.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a pay check

Cons

This is solely for the IR/sunrise shift. -Poor management/leadership they don’t communicate well and yell and talk down on you. They got rid of the managers that we actually liked working for a few months ago. People have quit because how she treats us handlers . -scheduling - have you start earlier but take an hour lunch . Make it make sense - hard workers - they will run you into the ground , while the lazy/slower workers don’t get pushed or worked as hard. A lot of favoritism here - safety hazards everywhere - pallets not spaced , irregular boxes / oversized boxes lining the belts and exits of the trucks - training - very poor . They will put new people on the van lines and not even explain/show what needs to be done . They do not train us how to brick load or build a solid wall. -personnel - revolving door . They waste time onboarding people just to have them work a week then leave sometimes just a day or two . On any given day 8-10 people call in . Then the burden is on the people that show up . Pay - they need to pay a differential for night shift . It might keep more people . I have seen the good and bad here . The current situation is the bad .

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