Great place - CSA - Customer Service Associate Opentrons Employee Review

Innovative, strong product, great culture

No many, as a startup there are growing pains, but the leadership team is thoughtful and makes good decisions

- The people. The long-time employees of the company were some of the best folks I've had the pleasure of working with. Dedicated to the mission, always willing to help, and generally smart, cool, and pleasant to be around. I also really did believe in the mission, but it's hard to accomplish it when you keep laying off/scaring away the people who can actually build the tech. - Pay and benefits were decent but raises barely cover inflation. Don't expect a promotion.

- Diversity slowly being sucked from the company leadership. The team used to be filled with all kinds of people with different backgrounds, perspectives, and experiences--and this was something that was valued. People were encouraged to take ownership over their work and share ideas, but now the culture encourages you to just keep your head down and get your work done, don't ruffle any feathers or you're next on the chopping block. - Badly mismanaged. Some folks are extremely competent while others make you wonder how they ever became upper-level management. This has caused a lot of the most empathetic and intelligent managers to leave, being backfilled by people who don't seem to know what they're doing. - Constant layoffs. There's very little sense of security and morale continues to dip without ever recovering. - Women and minorities are generally treated poorly. Micro-aggressions, quiet demotions, and being excluded/talked over/ignored is too common. - Burnout. You are expected to do a lot of work