Work from home benefits, but management is lacking - Tech Support Representative Optimum Employee Review

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, pretty good benefits,

Cons

Lack of management when needed, too many changes too frequently, slow tools.

Explore other reviews about Optimum

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Peers were kind, supportive, and friendly. Ok compensation.

Cons

Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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