AWFUL - Loan Officer PENNYMAC Employee Review

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good cafeteria

Cons

-micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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PENNYMAC Response
1d
Thank you for sharing your feedback after your five to seven years as a Loan Officer with our Westlake Village team. Because of your long tenure with the company, we genuinely want to understand your specific experience. We invite you to reach out to us directly at employeerelations@pennymac.com so we can hear your insights and make sure your perspective is noted for our ongoing operational reviews. Thank you for your years of hard work, and we wish you the best moving forward.

Explore other reviews about PENNYMAC

5.0
Feb 23, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

good opportunity and meeting good people

Cons

nothing is there to say

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PENNYMAC Response
4mo
Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoyed working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. Thank you for being a part of our team and we look forward to continuing our positive working relationship with you.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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PENNYMAC Response
5d
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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