Simply the BEST - Licensed Mortgage Loan Originator PENNYMAC Employee Review

5.0
May 26, 2021
Recommend
CEO approval
Business Outlook

Pros

I began working with PennyMac as a licensed Mortgage Loan Originator in December or 2020; prior to my transition, I had minor reservations due to it essentially being one of the most unique, extraordinary, and pressurized times to make such a career transition… let alone into this high volume industry. However, my reservations were cleared soon enough- PennyMac was incredibly easy to work with during my transition, and provided all of the support and training that was needed and beyond. Transitioning to PennyMac allowed me to obtain 27 state licenses within just one short month of being on-boarded to the company, which easily exceeded my expectations! The company culture, including the kindness and diversity of individuals here, the willingness of the leadership team to jump in to assist, the every-day never ending fresh and viable leads, the excellent online reviews that I may refer my borrowers to, the A+ with the Better Business Bureau, being a publically traded company, the millions of borrowers that are already inherently trusting the company with their mortgages, Benefits, 401K’s, compensation, employees being shown that they are valued and treated as the greatest asset every day, loans NEVER being sold to competitors, costs being competitive, and Pricing Exceptions turning around SO QUICKLY, are just a FEW of the praises I could go on about regarding benefits with PennyMac!! I feel incredibly lucky and valued with this company every day, and it clearly shows to each borrower that I meet. The company is rightfully stringent on compliance and takes the laws incredibly seriously- the objective, moral, logical thing for a federally regulated type of organization. However, in addition: Loan Officers such as myself are rewarded for literally doing our job and maintaining the laws that govern our role, i.e., keeping up with compliance in our conversations borrowers, and our monthly/annual continuing education. The compensation has the ability to be extraordinary; for an extraordinary individual, the sky is the limit. Ultimately, it is both the individuals who are selected to drive the leadership team, and the employees who assist in driving the company to success, that are the highlight of the day to day. Each day is one to feel valued, feeling as though the company is fully supported towards running such as a well-oiled machine. Well done PennyMac…it is beyond easy to recognize why this company is widely regarded as one of the OVERALL BEST mortgage companies around.

Cons

Would like a procedure booklet for miscellaneous hard-stops for one particular system, but these typically get sorted out quickly anyhow.

Explore other reviews about PENNYMAC

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Room to grow and take responsibilities

Cons

Direction from management and work culture.

avatar
PENNYMAC Response
2mo
Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoyed working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you for being a part of our team, and we look forward to continuing our positive working relationship with you.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

avatar
PENNYMAC Response
3w
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
See reviews by: Helpful|Rating|Date|All