Pros
Good co workers Decent starting pay Cater food sometimes
Cons
Been in the same role for almost 3 years, still not promoted or have an increase in pay when working several Loan programs. When needing to take a half day off for a DR appt management tries to guilt you for not being at work. Cares more about being in office and planning to take WFH equipment away. Didn't tell staff that someone had COVID in office so we can quarantine and stop the spread. Management acts like they can do as they please (IE leaves for minuscule reasons but lord forbid we need to leave for a DR appt that has been told for 3 months). This is not a "job secure" job no matter how much they preach it. Three lay-offs in less than 2 months. OH, and lastly. This job is a call center. If you do not want to work at a call center, don't apply.