Pros
My co-workers/managers are some of the most down to earth and friendly people I've had the pleasure of working with. Dress code is pretty relaxed which is a nice benefit too
Cons
Upper management is completely out of touch. They wont change goals in a changing market which means you will get paid a lot less when things get tough. Specifically if you don't fund more than 4 loans they will take 50% of your pay check as punishment. One month the average for 120 employees was 5 fundings which means they only give you 90% of your earnings. Additionally, if you're a new hire and you don't meet their unrealistic goals the "bonus" they give you will have to be paid back too. It would be a lot easier to stomach if everyone else in the process wasn't salaried so they don't care if your loans fund. Other than that, you're not allowed to work from home but they encourage working OT at home. Being a call center, you can't make phone calls using personal Bluetooth headsets as it's a "security issue" but I can connect to 10 different TVs on my phone. Only 2 weeks of PTO which is discouraged, and all benefits have been taken away. We used to get food on fridays and have GrubHub plus but now we get nothing and we've recently been told no more coffee cups will be provided and we need to bring our own.
