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PNC Financial Services Group

Engaged Employer

My Worst Employment Experience...Ever. - Branch Sales and Service Associate PNC Financial Services Group Employee Review

1.0
Apr 19, 2018
Recommend
CEO approval
Business Outlook

Pros

None. You get "ok" benefits, and the employee training program is fine except that you often have to travel an unreasonable distance to the training location.

Cons

My year of employment with this company was an experience that I suggest job seekers avoid. The company it's self is not bad. You get "ok" benefits, and the employee training program is fine. Most of my hostilities toward the company are a direct result of the manager I worked under, the VP Institutional and Investment Marketing at my branch location. The manager operated the branch based on favoritism. The manager lied to employees, would gossip regularly, and the manger even brought their children in to work on multiple occasions. The most frustrating aspect of the position was how the manager would treat the employees. We were often belittled and talked down to. There were even occasions where we were asked to step in the office, only for the manager to close the door and speak to you in a slightly raised hostel tone of voice. I could see potential with this company, but after my management experience I refused to continue in a work environment that is toxic. After leaving the company I was also informed that the manager I had worked for had been giving false information to companies I was applying to. That should clue you in to my work experience and the type of manager I had.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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