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PNC Financial Services Group

Engaged Employer

Just Don't Do It - Anonymous employee PNC Financial Services Group Employee Review

1.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I get paid. They have free coffee in the break rooms.

Cons

The work environment is laughable. Entire departments are being ran by people who act like they're still in high school. Promotions only occur based upon who you know, not what you know or what you've done in your role. Upper Management is absolutely clueless and retaliates if they revive push back or constructive criticism. Those that do question the actions of management are labeled as someone playing the victim and/or "difficult to work with". (Seriously, they have a "Change Matrix" that was provided to the employees that outlines what you are based upon your reactions to changes within the company - "victim", "change champion", etc. ) I used to love working for this company, now I spend every day trying to find a better opportunity. The stress and morale of the company has gotten so bad, I get anxiety before going into work each day.

Explore other reviews about PNC Financial Services Group

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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