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PNC Financial Services Group

Engaged Employer

Not what I thought - Anonymous employee PNC Financial Services Group Employee Review

1.0
Nov 22, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours that you work, not working on Sundays, paid holidays off

Cons

At first when getting the job at PNC I was so excited. I thought to myself finally a job that I a can excel at..when you first start the training is the basics to get you to be able to do "simple" transactions. However once you are placed at your branch and are left be face to face with customers you realize that you don't have the knowledge to handle most situations that come about. On top of the that the minute that you are interacting with customers you are not placed in a situation where you can be surveyed by the customer. Your branch depends on good scores in order to bonus...Its like you are set up to fail right away. The turnover is crazy.....I would think that a large company would want people to stay and invest in them however the money is just spent training new people all the time. The demand of the job is not laid out from the start and the ever daily changing of how things are done is even worse. And finally for the pay that is given is CRAZY!!!! I dont know how they expect people to do everything they want in a small time frame, 100% customer focused, low pay, maybe a very small bonus 2 times a year if that if you are lucky and be happy to work there,.....hence the biggest turnover I have seen with a company!!!!

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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