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PNC Financial Services Group

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PNC - good for experience, but tight with money - Branch Banker PNC Financial Services Group Employee Review

2.0
May 9, 2022
Recommend
CEO approval
Business Outlook

Pros

The pros for PNC surround the experience and training that they offer you. They are a pretty old company as far as retail banks in the United States - they have lots of old, loyal clients, and they have a great product offering for their clients.

Cons

PNC is a tight, cheap company. Starting out with their base salaries, which are meager, to their bonuses, which are hardly existant and occurring every quarter, they hate to let a dime go to their employees. PNC has a spotlight point program. The points that you accumulate over a series of years amount to a flashlight or a frying pan after years of service. Their bonus is not only overcomplicated, but barely existant. For example, they offer just $25 to get someone with interest and money to sit down with a financial advisor. That is chump change. Their health benefits are shallow, and the vesting schedule for their pension and 401k steep and long - 3 years before you get a dime of the money they match you. Their disability - I had complications due to COVID 19 - fairly unpaid as they are pretty famous for denying claims to their employees after they stick with the company through a pandemic and keep their branches open. Get your experience, and get out.

Explore other reviews about PNC Financial Services Group

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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