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PNC Financial Services Group

Engaged Employer

Toxicology Report: Do Not Work Here - Branch Banker PNC Financial Services Group Employee Review

1.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Good managers and co-workers exist but are rare and powerless to prevent degradation of staff and company. Lots of learning opportunities as you serve in roles you are not paid or acknowledged for, but perform so that SOMEONE does the necessary tasks. Made me much more aware of how to spot red flags in a workspace and in domestic violence situations, as they share a 90%+ concurrence with this company

Cons

Substandard pay. Highly toxic corporate culture, deceptive pay practices, rampant discrimination, labor law violations, harassment of virtually every kind imaginable. High turnover leads to rushed hiring decisions leading to high turnover. Employee retention policy has 3 facets: 1: Deliberately misleading terminology & policies. 2: Hide the information needed to understand areas of employee concern (pay, leave, how to report wrongdoing, advancement, etc.) with broken URLs, pages that say "Management only", or fine print in unrelated articles 3: When an employee asks about these topics, refer them to the intranet where the information is hidden, insinuate employee wrongdoing, and "be creative" (lie), even if provided contradictory information.

Explore other reviews about PNC Financial Services Group

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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