Going downhill quickly - Customer Service Representative PODS Employee Review

2.0
Jan 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Time off and free food, there used to be so much more positive to share until they decided to go bring some cheap system on.

Cons

they don't like to promote from within or even help their staff to get a fair opportunity. Supervisors are overworked and not even trained to help us on the floor so no wonder they're stuck in the position they're in. Crappy sups that can't help agents get better so we can advance so their solution is to just hire from outside and not waste their time on current staff. New system makes everything longer with customers yelling and no fix so we get chocolate and ice cream to say thank you for putting up with the mess we threw you in one day and go take your blood pressure the next! So dis functional.

Explore other reviews about PODS

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to get into employment

Cons

No cons i have seen

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People know the brand but that’s it

Cons

This is the worst environment I’ve probably ever worked in, constant lies, awful culture where some people work remote others don’t, director level and above treat everyone else with zero respect. The pay is so below average it’s alarming. The amount of leaders who don’t know how to develop their employees is staggering and their are C level folks who have never hired in their careers before moving into the role.

See reviews by: Helpful|Rating|Date|All