Pros
Made friends there You will learn a lot no matter what position you're in Company early on made a point to make an investment in AI and Data Science Pager really is a cool product trying to solve a massive problem in healthcare! It was the first of its kind, especially after the online live nurse chat rolled out. The passion within the team to improve the patient experience and access to care was very exciting to be a part of Post-MVP launches were quick Team was challenged to keep pushing the envelope to test, fail (quickly if so), and continuously improve the product and decision making in all departments. While these changes can be problematic for business units with longer sales cycles or operational hurdles, it made one react quickly and learn-on-the-go to support pivots Mix of clinical talent staff (nurses, doctors, APPs) with non-clinical staff provided valuable perspectives Took a while but the team eventually adopted data driven decision making Location in SoHo in lower Manhattan in nice pace of change from midtown or other very corporate areas of NYC
Cons
Lots of pivoting, as in an abnormal amount. Too many egos in leadership that made it challenging for the rest of us to understand what was the unified goal/vision/next steps of the company. Yes, growing pains for sure, but it was a struggle to not have leadership on the same page sometimes. I saw this improve tremendously during the latter part of my time there as the company made significant changes (new CEO for example). So this may have improved, but I think any previous negative reviews and churn could be contributed to employees feeling futile with leaderships' lack of unified direction after working there for 2+ years The engineering team was given too much freedom at times to the point where business decisions were effectively being made by engineering deciding what made it into the road map or not
