Consistent system issues, longstanding "glitch" with dialer system, lack of crisis training, compensation could be better, upper management could be more helpful in addressing crucial pain points, the company could benefit from extended training periods and clear role descriptions. I feel as though the role description was misleading - especially when realized that we would be acting as more of a call center, than providing companionship to our members. Once a leaderboard was introduced, it left a bad taste in my mouth. I will never feel comfortable competing for bonuses off of the strength of our member's personal and emotional well-being.
