Field Support Engineer - Field Support Engineer Parata Systems Employee Review

Interesting work and collaborative team

Shifting priorities with changes in management

Good pay Over the top annual meetings Plenty of PTO (was unlimited pre acq, standard accrual put in place after) The products are interesting (but now you have more competition than ever)

Acquisition ended the culture of hard work being recognized and allowing you to move up in the future. Now simply a matter of having the right letters after your name to get through the automated HR game for internal transitions/promotion. Field Service challenges resulting in frustrated customers and you have no influence to assist on a bigger level. You end up having to build a tribe of like minded people willing to push things through with you on the lower level, but Senior leadership won't listen about core problems and solutions you present to head off the issues causing the customer discontent - But in townhalls they claim to be focusing on CX. CX means more than just the call center, which is still a point of frustration for your customer base. Every FY end is like the hunger games of waiting for your HR team to show up on a regular call to announce your lay off. Most senior team members with the most product knowledge and historically good performance metrics have been laid off or have left at the first opportunity. When your Sales Person of The Year leaves despite being well compensated and all the perks, that's a red flag.