Call Center Falls Short Of Company Vision - Appointment Booking Representative Passport Health Employee Review

self regulated and choice of hours

Push push push sales sales

Decent pay rate and hours for CSR.

If you are a nurse, don't bother. The nurse managers are condescending, rude and treat the nurses like work horses. Nurses have no back up and the focus is on squeezing as much money out of a client as possible. Now, if you work the call center, it's not much better. Call center leaders are often wrong or just have no idea what they're talking about. Your job is to book as many appointments as possible but not be transparent with the customers. If a customer asks for an appointment for something you can tell them the office visit cost but you can't tell them the cost of the vaccination unless they ask you specifically. So they mentioned needing typhoid but don't ask you the price for it you're not obligated to warn them ahead of time with the cost is going to be. And Passport Health doesn't display their prices online because according to management they're not obligated to. All in all, this job is just about making as much money off of these people as possible. Actual customer service and customer care doesn't exist here.