Passport Health reviews

3.5

52% would recommend to a friend

(150 total reviews)

Fran Lessans

65% approve of CEO

51% positive business outlook

Passport Health has an employee rating of 3.5 out of 5 stars, based on 150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Passport Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

150 reviews
1.0
Jul 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Some customers can be pleasant, appreciative, and are willing to listen to your vaccination and preventative medication (prophylactic malarial drugs, preventative diarrhea medications) advice. When this occurs, it is rewarding to be able to help someone prevent diseases while traveling.

Cons

Passport Health takes advantage of their nurses by overbooking the schedule and expecting the nurses to do everything (charting, patient education, cleaning the office, ordering inventory, setting up furniture, too long to list-see below), all while not providing any support to either patients or nurses. The schedule is absurdly overpacked and there is no time for lunch or sometimes even bathroom breaks, and there is not even an assistant or medical receptionist to help manage patients/clients when they come in early or late and you are with another client. I have had many instances where I was vaccinating someone who was partially unclothed (had shirt off) and another patient comes in for their appointment and walks right into the room you are in while you are in the middle of an appointment. So much for HIPPA as most offices are so small patients can hear entire consults with other patients. Oftentimes, these patients will complain that the office is understaffed and unprofessional (however, the nurse does not control this). You are expected to somehow: greet the new client, calm the current patient, and seem professional all at once. This company makes so much money and they overwhelm professional Registered Nurses with stuff that makes the day more difficult instead of just hiring an assistant WHICH DOESN'T COST THAT MUCH). The call center also quotes clients super low prices in a bait-and-switch tactic to get them in the office. Then when the client gets to the office, it is the nurse's responsibility to be yelled at and have to apologize for the incorrect quoted prices (from the call center) and explain to the patient the REAL pricing. Patients will be very upset and oftentimes say that it is frustrating as they cannot afford the vaccines and they were not told that they have to pay a $77 office visit fee to even be seen. It is embarrassing to work for Passport Health due to the aforementioned (unethical) issues . BE PREPARED TO BE YELLED AT AND BLAMED for these types of issues while you have no control to remedy any of these problems. Also, realize you are responsible for EVERYTHING: ridiculous over charting, sending out prescriptions via electronic prescription software, managing inventory, sending back outdated vaccines, ordering new vaccines, organizing everything, SETTING UP FURNITURE FROM IKEA (company is too cheap to hire someone to do this), and cleaning the office on top of other things that would be too long to list. These tasks would not be an issue, but management will not give you time on your schedule to accomplish them, and then will decline overtime. The pay is also extraordinarily low for the amount of responsibility and liability that you will have. You also risk your license, since the company does not necessarily comply with state regulations, and you will have no support for questions and no physician works in the office or is on call for questions regarding medications that you will prescribe, while if a mistake happens, ALL LIABILITY WILL FALL ON YOU AND YOU WILL LOSE YOUR NURSING LICENSE. I believe that Passport Health, has purposely developed a business model to have the lowest liability possible while putting all the responsibility on the 1 NURSE that runs the office so that they can MAXIMIZE THEIR PROFITS AT ANY COST (to quote from another Glassdoor Reviewer-CORPORATE GREED AT ITS FINEST).

1.0
Dec 22, 2016
Recommend
CEO approval
Business Outlook

Pros

It's Not worth mentioning really.

Cons

This company should be shut down. How management gets away with some of the actions they do, I'm surprised it hasn't been. The amount of nepotism is astounding and the way employees are shifted between positions and job duties makes absolutely no sense. "Human Resources" consist of one incapable individual and is basically a joke. Witnessed countless violations. Attrition is in the high 80%. Corners are cut in almost every aspect of the business. Not a professional establishment by any means. Do not apply here.

1.0
Apr 15, 2018

Worst employer

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Clients were mostly a pleasure to deal with. Easy as far as any physical exertions.

Cons

No raises despite years of employment. They seem the cheapest rent possible so area may be unclean or unsafe. Not what clients are accustomed to seeing for a medical office. Corporate management in disarray. Very frequent corporate turnovers therefore consistency nonexistent. Do not count on corporate to be in compliance with state laws. Therefore expect your license to be in jeopardy. Managers will change your charging if they don't like it.

Viewing 1 - 3 of 150 Reviews

Glassdoor has 170 Passport Health reviews submitted anonymously by Passport Health employees. Read employee reviews and ratings on Glassdoor to decide if Passport Health is right for you.