Replacing humans with AI - DO NOT WORK HERE. - Client Success Manager Paycom Employee Review

1.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

On the job training is robust.

Cons

Compensation used to be very competitive, but after the post-COVID correction in the market this is no longer true. Humans are being laid off to be replaced by AI in DROVES (seems like nearly 1,000 laid off in the last 12 months). You will be required to sign an NDA not to speak negatively about Paycom online. If they find you have, you will be sued, and many already have been.

avatar
Paycom Response
4mo
As a growing business, we remain adaptable and continually seek innovations that strengthen our evolving environment. While we leverage technology to enhance efficiency and productivity, we also recognize the invaluable role that human skills and expertise play in delivering on our mission and driving our overall success. At Paycom, we maintain integrity and honesty in our communications, and we do not misrepresent information. We conducted a workforce restructuring that impacted only certain back-office roles, and we maintain that client-facing positions were not affected by these changes. As an organization, we’re committed to upholding high standards of performance and excellence and operate in a culture where hard work and dedication are fundamental to our success. If you would like to discuss your experience further, our team is available at hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

avatar
Paycom Response
3w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- training that will improve your skill - become better at fear management (fight mode is real)

Cons

- you will be threated to be fired- many many times (even if you work extremely hard) - your hard work is not valued- unreasonable expectations - there is not benchmark of success- goal always moves out of reach - no support, managers are more worried about not being fired than helping you

2
avatar
Paycom Response
1d
Our standards for performance and professionalism are clear, and we provide the training and support for team members to meet our high expectations. For further discussion, contact hrmgmt@paycomonline.com.
See reviews by: Helpful|Rating|Date|All