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      Paycom

      Engaged Employer

      Paycom reviews

      Glassdoor Reviews Proved True - Client Relations Representative Paycom Employee Review

      2.0
      Mar 12, 2026
      Client relations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company values enthusiasm over competence, so if you are enthusiastic and stay off of their administrative checklists, you can be successful. They do a good job focusing on gifting and spending money on clients.

      Cons

      I learned the hard way that most of the reviews on Glassdoor are true. Upper management is chaotic and reactive. There is a constant fear of losing your job that starts in training and never goes away. I have never seen so much turnover in a company before. They would rather replace you than work with you. Unfortunately, clients feel as mismanaged as employees do. Every single client has a terrible onboarding experience and constantly complains about the turnover with their specialists. The position I had focuses on upselling, but truly, you are trying to fix problems from their implementation, which prohibits sales. It’s a very service oriented role, even though you are not supposed to be providing service.

      avatar
      Paycom Response
      4mo
      Our structure, expectations and operating models are shaped by defined performance standards and the responsibilities required to meet them. As priorities shift and responsibilities evolve, leaders are expected to provide direction, set clear standards and ensure teams are equipped to execute effectively. Accountability at all levels includes maintaining clarity around role expectations and decision making. Client experience remains a core priority, which is why we follow a structured approach supported by role-specific training, established service ownership and continuity practices designed to promote long-term client success. We remain focused on strengthening leadership effectiveness, providing development opportunities and delivering a consistent, high-quality experience for both employees and clients. Your experience doesn’t align with our expectations, and we’d like to learn more. Please reach out to us at hrmgmt@paycomonline.com.

      Explore other reviews about Paycom

      5.0
      Jun 26, 2026
      Software analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment to be working in

      Cons

      Job security was really scary

      avatar
      Paycom Response
      2w
      We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
      1.0
      Jul 14, 2026
      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I first started at Paycom, it was great! They were all about the employees and making sure we were truly a family and it made coming to work so great. The benefits are what kept me there for so long tbh.

      Cons

      Massive layoffs with 0 explanations, they fired women for getting pregnant (told them the could go on leave…and then fired them after they submitted their packets to literally go give birth), they changed the PTO payout policy and forced everyone to sign it or else they were fired, there was 0 trust in management, if you’re not a part of the cool kids club…you’re ostracized. This place will drain you if everything. Who you are will change and be damaged from working here. This company gave me PTSD and the C-level individual who I worked for was AWFUL. I’ve never been so mistreated and spoken down to in my life….but hey, the pay was good I guess. Just know what you’re getting into!

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