CIO is Ruining People's Lives - Software Quality Assurance Engineer Paycom Employee Review

1.0
Dec 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Close relationships with immediate teammates

Cons

Upper Management - particularly the Chief Information Officer- and the outright disrespect that they show to their employees. Any employee hired in the past two years was told that they were receiving a hybrid work/life balance of one day per week in-office, with the other four days of the work week being work-from-home days. Existing employees were also told this, and the only rumors anyone had heard regarding this agreement changing anytime soon involved the possibility that upper management would actually listen to their employees and make the position fully-remote. Everyone in the QA/Dev departments will agree that there is no reason to have to be in the office ever, considering most of our job is meeting with each other over Zoom, as our teams are split between two states. However, yesterday the Chief Information Officer at Paycom announced the decision to move every employee back to the office five days a week effective one month from now. This was announced by sneakily attaching a department-wide Zoom meeting invite onto everyone's Calendars with five minutes left in the workday on Monday. The invitation was for 10:30 am on the next day, Tuesday. In the barely-30-minute meeting that ensued, the CIO went on to tell us all that we'd be coming back into the office full-time. This decision, as far as anyone in the department knows, was NOT ran by any QA, Dev, Team Lead, or even Supervisors beforehand. We all found out together in a Zoom meeting where chat was disabled. They "allowed" a Q&A session, but it lasted roughly 10 minutes and the questions were obviously cherry-picked. The speech was presented in a light-hearted way where we were all compared to the Dallas Cowboys (possibly the worst part of this entire nightmare), and immediately after it, every team in the department had to have emergency meetings with the rest of their team members. From what I've heard, most of these meetings included people talking about their future plans, ways to leave Paycom, how blindsided and hurt they were by this announcement, and just generally trying to make sense of what they had just witnessed. I talked to many people who cried during this whole ordeal. Some have mortgages on houses they bought recently, some of them have children who won't be able to be put into a daycare system in the next month. Benefits enrollments closed two weeks ago. The decision to tell the entire department the news in this way feels intentional, almost as if they're trying to get people angry enough to quit. I wish I could offer any counter-evidence to that claim, but upper management still has yet to address any legitimate concerns that this decision will cause to the wellbeing of their employees. All we have been told is to reach out to our direct leaders, who are now under pressure to "be the face of Paycom" while dealing with their own shock at this announcement, as well as having to hear so many of their best team members openly discuss their plans to leave. It feels like the company is trying to get around layoffs by shadily avoiding any communication with the department until they get angry enough to quit themselves. Please do not let any recruiters tell you that this will be in any way a "remote" job, and even if you're okay with that, just understand that the people you'll be working under don't respect or care about you in the slightest.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
3w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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