Work somewhere else - Customer Relationship Manager Paycom Employee Review

2.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

People are people, so you’re bound to find a few good eggs. But people here are stressed. Average employee age is 22-25, my guess is because older candidates know better and won’t put up with the workload. Everyone is suffering here together. So if you like misery, here’s your company!

Cons

-Office environment looks like it’s from the 90s. Old school water cooler, crusty coffee machine, dirty counters, depression snacks like Twinkie’s (no offense Hostess brand). -micromanaging starts day one. The trainer acts like one of those librarians that shushes you and gives you dirty looks. She tattles to your boss if you don’t look thoroughly impressed with her training (which is chipper (fake) in tone, and boring as hecky-hoo). If you like sleeping with your eyes open, this is your job! -boring product. Sure it works. But do you want to learn 200 acronyms? Today in training they told us they often don’t know what half of them mean, which leads to Sales selling clients things they didn’t need. Check out google for lawsuits settled because they are shady. Sell sell sell. No different than paychex. Turn and burn. -I’m just waiting to get fired at this point…so if you’re the type of person who wants to SHINE! And drink koolaid, maybe this isn’t the review for you.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
1w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
2w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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