Metrics and money over people - HCM Team Leader Paycom Employee Review

1.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits like $1 EE only health insurance and ample time off accruals are good, but pretty standard for a corporation so not necessarily unique. I do like the people I work with on the peer level.

Cons

Forced relocation, for starters. They moved a department to a building in a rough area of the city rather than allow remote work to continue. It has visible mold on walls and smells like sewage, causing headaches and other health concerns. We’ve consistently tried to report this to HR with little to no action being taken. There is mold in the room they set aside for breastfeeding mothers but they just wipe it off the wall. They focus heavily on hiring due to constant turnover and have no strategy for retention. Our team members are forever drowning in transitioned projects. The pay doesn’t allow us to consistently attract employees that can meet the company’s performance expectations. They boast about using compostable plates, cups, etc but then individually wrap shirts for thousands of employees in bubble wrapped green foil packaging, so any eco friendly claims you see are false. Tons of accruals, but taking time off is stressful because of metrics and performance demands, so most people end up checking emails or Teams expecting fires or issues. They refuse to give very warranted and necessary pay increases, plus they’re only offering 2-4% once per year for the annual merit increases. They absolutely are not paying some employees enough to afford decent apartments and live on their own without roommates as adults. They put us through so many unnecessary trainings that are a waste of time and add stress to already overwhelmed and overworked employees. Right now they’re forcing every employee to go through a Payroll Accounting training where we learn how to calculate payroll taxes and create ledgers and fill out tax forms. All of which has absolutely nothing to do with a majority of our roles, we will literally never put it into practice. There are leaders and people who genuinely care but the higher up the ladder, the less connected to the people and empathetic they are. They don’t even realize most of us are on the way out.

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Paycom Response
2y
At Paycom, we're committed to cultivating a workplace environment that empowers our employees and prioritizes their well-being. We take all feedback seriously and are actively working to address any concerns. Please utilize our anonymous reporting hotline, which can be easily found on our website under the Governance Documents section, so we can learn more about your experience.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
3w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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