A Dream At First - New Client Specialist Paycom Employee Review

1.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

I was really excited about the $1 a paycheck insurance until I realized they didn't cover my husband or children at all. That would be entirely out of pocket. The friendly people were good but really most jobs have that. The gym wasn't bad, if small, but they were making it bigger when I left.

Cons

You may notice I didn't talk about the actual job. Mainly because it wasn't very good. Not much training, I heard some departments didn't even GET training specific to their job, and leadership is sporadic. A lot of the team leads are fresh out of college and had only been at the company for a year or so before getting bumped up. Some handled it well. Most just muddled along. I'd have a one-on-one with my lead and I was running it most of the time as they didn't know how to give feedback or insight. I don't recommend the place even as a resume filler straight out of school.

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Paycom Response
10y
We are very proud of the training that we provide our employees. We not only offer detailed product training for all customer facing employees, but we also offer professional and personal training to all of our employees, ensuring they have the ability to expand their careers. We reward our employees based on hard work, not tenure, and have developed leveling-up metrics within each department, ensuring our TL’s are ready to lead a team properly. All new leaders go through thorough leadership training and have additional quarterly trainings to enhance their leadership skills. We wish you the best of luck in your future endeavors.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
3w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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