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Ponessa Behavioral Health

Engaged Employer

TSS - Tss Ponessa Behavioral Health Employee Review

3.0
Jul 16, 2017
Recommend
CEO approval
Business Outlook

Pros

I work with a lot of great people and generally have a good working partnership with my BSC/MTs. I really enjoy working with many of the clients that I get and I feel like there is good communication with the administrative staff in my office.

Cons

I am unhappy with the difference in pay between counties, especially since not all of us work in the county we live in. The insurance that we are offered costs way too much and the coverage is not worth what is paid into it. I feel that we should be offered more incentives/benefits, such as a portion of our cell phone bills covered as we all find it necessary to use them in order to communicate efficiently with our clients' parents/caregivers. Having mental health days would be great as sometimes the job can be really stressful but there is a lot emphasis put on not missing client hours and if we do need to take time off for any reason we have to use PTO (if it's available to us). Also I feel that having more social activities i.e. a family picnic would help to further enhance working relationships among colleagues and would help boost morale.

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Ponessa Behavioral Health Response
8y
Thank you for your feedback. We are very grateful for our hardworking employees and we value their commitment to making a difference in the lives of our clients. We understand that the Therapeutic Staff Support position can be challenging, both physically and mentally, and the BHRS Assistant Coordinators and BHRS Coordinators are there to help in any way they can. We are happy to share that our benefit package prices will not increase this year, due to the company increasing its employer contribution amount. In addition, we have an Employee Perks Program available to employee’s, which allows employees to access discounts at local eateries, fitness studios, and through specific cell phone providers. All full-time TSS’s receive 3 weeks of PTO, after their initial 90-day probationary period has passed, and like most companies, this generous amount of paid time off is meant to be used for mental health days, vacation time, etc. We also created a new pilot program this year, which is referred to as Insurance Pay, and this provides full-time TSS’s the opportunity to use insurance pay over their accrued PTO. Insurance Pay is an added benefit for full-time TSS’s who will be compensated for missed work due to the reasons outlined in the program description, but include and are not limited to the following reasons; school holidays, weather related closures, client illness, and school delays. We encourage all full-time TSS’s to speak with their BHRS Assistant Coordinator for more information about this value-added benefit. We are sorry that our efforts are not meeting your expectations, but we are thankful that you took the time to share your opinion on here, so that the agency can think of other ways to ensure that all of our employees feel supported and valued. Thank you

Explore other reviews about Ponessa Behavioral Health

5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy how there are many opportunities for BHTs and others who work for the comany to create a positive work community. My higher-ups have been very helpful, informational, firm and kind. I enjoy working with my client and it has been a good transition into working in a school setting

Cons

I cannot think about any cons right now.

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Ponessa Behavioral Health Response
3mo
Thank you for taking the time to share your experience! We’re so glad to hear that you’ve found a supportive and positive work community, and that your supervisors have made a meaningful impact through guidance and support. It’s wonderful to know your transition into the school setting has been a smooth and rewarding one, and that you’re enjoying your work with your consumer. We truly appreciate the important role our BHTs do each day—thank you!
1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The rapport within the department was generally good, people are very supportive of one another. Supervisors could be helpful too depending on the issue. You do get to make your own schedule (somewhat). It's a nice building, I liked my individual office.

Cons

It completely wrecked my mental health; I was literally always burnt out and dealt with several severe depressive episodes while employed, as well as trauma symptoms afterwards. Granted I know this is partially due to the state of community mental health in general; however, I was in a state of constant anxiety regarding my productivity hours and always felt like I was being gaslit. If you don't meet your quota, you start losing PTO hours or sometimes even your salary. I worked 11 hour days and would still have to bring work home with me. I never felt good enough no matter what I did to get ahead. The business focuses more on quantity of clients rather than quality of their care; it sometimes felt more like I was working in a factory than in a therapy office. I feel bad because the clients are really the ones that suffer for it.

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Ponessa Behavioral Health Response
3mo
Thank you for your feedback. We’re glad to hear you experienced a supportive team environment during your time with us. We do want to clarify that expectations around productivity and scheduling are clearly communicated throughout the hiring process and regularly reviewed with staff to ensure transparency. We strive to provide consistency and support so clinicians understand what is required and have the resources to be successful. We recognize that community mental health can be demanding work and may not be the right fit for everyone. We remain committed to maintaining a supportive workplace while delivering high-quality care to our clients. We wish you the best in your future endeavors.
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