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Ponessa Behavioral Health

Engaged Employer

Disappointment Ahead - Anonymous employee Ponessa Behavioral Health Employee Review

1.0
Feb 12, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I honestly do not have many positive thoughts regarding this company.

Cons

I feel extremely overworked, underpaid, and undervalued at this company. I get the impression others feel the same way as there is high turn over in my current position as well as others. I get this impression across departments too. Compensation is not adequate in comparison to job responsibilities/expectations. Benefits are terrible and most employees, including myself, are unable to afford them for even themselves let alone a spouse/family. Frequently, interactions with administration are negative. If an employee does their job well, it goes unrecognized and more is expected of you. However, if an employee makes even a minor mistake, you are ridiculed for it. This is extremely frustrating and degrading; particularly when you feel you always exceed the minimal expectations. You will frequently receive conflicting information from administrators, so you are wrong regardless of how you choose to handle a situation. I've also encountered circumstances where I felt I was instructed to do or not do something that a supervisor was engaging in themselves. These circumstances are frustrating and confusing for employees. In addition, there have been deadlines set that employees have been instructed to adhere to or they will not be permitted to continue work. However, employees who fail to meet the deadlines are allowed to continue their work. This feels unfair considering I have met the deadlines put in place, but there is no incentive for meeting the deadline and no penalty for failing to do so. Overall, the company does not seem to address employees in the same way in the same circumstances. Additionally, the conditions of the office are abysmal. Parking is impossible to locate. My vehicle was damaged by another employee and, despite signs stating cameras are monitoring the area, no help was provided. I was told the cameras were not actually functional and nothing could be done. Cockroaches and other bugs have been seen throughout the building. Floors and bathrooms are visibly unclean and frequently toilet paper/paper towels are unavailable. While not always working in the office, these are deterring nonetheless. Printers, copiers, and computers are also frequently unavailable due to malfunctions as well. During the winter months parking areas and sidewalks are extremely unsafe due to lack of clearing areas or salting. I have almost fallen and seriously injured myself on several occasions.

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Ponessa Behavioral Health Response
8y
Thank you for the review, although we are disappointed to hear about some of your experiences. Our compensation is competitive and somewhat higher than what is offered in comparable positions by similar companies. We are able to offer employees full time hours and benefits, along with some great perks through our Perks Program, including tuition discounts, and these are things that comparable agencies do not always offer. While healthcare premiums may seem difficult for some to manage, we do our best to offer multiple plans to fit different needs; as well contribute to a portion of the employee's cost. Departments run incentive programs from time to time to acknowledge work that is well done. Additionally, exemplary employees are recognized in the company’s monthly newsletter. While meeting deadlines is part of one's job, we do our best to acknowledge those employees who go above and beyond and do a fantastic job. Staff morale is a high priority! If there are employees who are struggling with poor performance issues and they are not meeting deadlines, that is addressed privately and confidentially with the employee. Colleagues would not be privy to how supervisors address employee concerns. If an employee is ever feeling undervalued or unheard, they are encouraged to follow the chain of command that is established within each department. There are Administrators in place to help employees seek resolution to their concerns. This is very much encouraged! We can't help if we don't know there is a problem. We appreciate you taking the time to leave us a review and we have shared your concerns with the management team. Thank you

Explore other reviews about Ponessa Behavioral Health

5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy how there are many opportunities for BHTs and others who work for the comany to create a positive work community. My higher-ups have been very helpful, informational, firm and kind. I enjoy working with my client and it has been a good transition into working in a school setting

Cons

I cannot think about any cons right now.

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Ponessa Behavioral Health Response
3mo
Thank you for taking the time to share your experience! We’re so glad to hear that you’ve found a supportive and positive work community, and that your supervisors have made a meaningful impact through guidance and support. It’s wonderful to know your transition into the school setting has been a smooth and rewarding one, and that you’re enjoying your work with your consumer. We truly appreciate the important role our BHTs do each day—thank you!
1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The rapport within the department was generally good, people are very supportive of one another. Supervisors could be helpful too depending on the issue. You do get to make your own schedule (somewhat). It's a nice building, I liked my individual office.

Cons

It completely wrecked my mental health; I was literally always burnt out and dealt with several severe depressive episodes while employed, as well as trauma symptoms afterwards. Granted I know this is partially due to the state of community mental health in general; however, I was in a state of constant anxiety regarding my productivity hours and always felt like I was being gaslit. If you don't meet your quota, you start losing PTO hours or sometimes even your salary. I worked 11 hour days and would still have to bring work home with me. I never felt good enough no matter what I did to get ahead. The business focuses more on quantity of clients rather than quality of their care; it sometimes felt more like I was working in a factory than in a therapy office. I feel bad because the clients are really the ones that suffer for it.

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Ponessa Behavioral Health Response
3mo
Thank you for your feedback. We’re glad to hear you experienced a supportive team environment during your time with us. We do want to clarify that expectations around productivity and scheduling are clearly communicated throughout the hiring process and regularly reviewed with staff to ensure transparency. We strive to provide consistency and support so clinicians understand what is required and have the resources to be successful. We recognize that community mental health can be demanding work and may not be the right fit for everyone. We remain committed to maintaining a supportive workplace while delivering high-quality care to our clients. We wish you the best in your future endeavors.
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