Pros
Ability to work from remote office pretty much anywhere. Freedom to do your job without micromanagement. They have assembled some talented experts in several fields.
Cons
Some of the management team lacks good management skills. Systems are complicated and always changing so it takes a long time to really understand the job completely. The largest product (patient surveys) is based on 30 year old research and they won’t change anything. They have spent so many years defending the mediocrity that they have convinced themselves that it is quality research. Fact is, pretty much every client gets the same score when using their questions and they go out of their way to prove their research is good. It isn’t. Spend way too much time and money on company meetings. Some employees have lives and don’t need to travel across the country to spend days with their teammates on a regular basis. There is little diversity in the company. And management believes that everyone’s idea of fun is to travel someplace, hang out with their team at an open bar.