Press Ganey reviews

• Heartless lay offs of dedicated employees. (Cannot stress this enough: one employee was fired after burying his two daughters, a set of brother were fired, and well-respected managers were given the ax due to “consolidation of roles” even though their jobs were later posted.) • Former work/life flexibility has hardened into rigid rules • Promises made by senior management to employees are broken all the time. You honestly cannot trust what they tell you they will do or where your job is headed. They will blow a trumpet about something like WFH for 3 years and then tell you it’s now a requirement to be in office 3 days a week for no reason. • They do not understand what a small town South Bend is compared to Boston or Chicago… almost everyone in our building was brought there by a friend. Sr. Management have made so many people so upset that I don’t know who they think they’ll be able to hire here going forward. They turned a PG cheerleader like myself into a red flag waver. • Many of the recent, glowing reviews on this page were posted at the behest of upper management. Do not assume all is well from them.

-Company only hires outside for management opportunities limiting career growth and disincentivizing staying with the company; This results in an imbalance of intelligence where it primarily sits with rank and file vs management who are making the decisions. -High Turnover: People are quitting faster than they can hire; Can't hold onto talent -No Diversity: Only a few minorities in the whole company - no business management leaders are of minority background - just a lot of old white men -Pay/Compensation isn't close to market competition - NRC, Qualtrics, Medallia -No raises - Raises are held b/c of company performance outside of individual control - Went years without a raise -Career Growth: Extremely limited opportunities to grow beyond the initial role one is hired for; Unclear goals and expectations due to constant change which often negatively effects rank and file employees -The marketing team is asking employees to Post to Glassdoor with positive messages to boost their virtual presence - that should tell you enough