All you really need to know about PG and the character of their senior leadership is two things:
1. How the CEO reacted to the results of one of the most recent employee engagement surveys. The scores that the employees gave senior leadership, and the overall atmosphere and direction of the company were very poor to say the least. The scores that employees gave specific to their direct managers and teams were the most positive scores that came out of the engagement survey. The CEO came to the South Bend office to discuss the engagement survey results and took absolutely zero accountability for these scores. Instead, he blamed these scores on those managers and basically accused them of not being better leaders despite the engagement results stating otherwise.
2. Right around the time of the engagement survey results being made public, there began an influx of negative Glassdoor reviews from current and former PG employees. Again, instead of senior leadership thinking of ways to make the PG atmosphere and culture more of a positive experience for their employees they decided to reach out to high performing associates (employees who had either “exceeded” of “far exceeded” expectations on their performance reviews) via Teams and asked these associates to submit positive reviews of the company on Glassdoor and to also let them know when they had submitted their review so they could be checked off the list. This is not an embellishment. This happened. If you look at the PG Glassdoor reviews around mid-2023 you’ll see many positive reviews, but don’t be fooled, because these were *mostly* submitted by upper management and senior leadership to make the overall PG rating on Glassdoor more positive than it truly was.
Everything else you need to know is in the countless (truthful) Glassdoor reviews on this site.
I spent over 10 years at Press Ganey, and up until about the last year and a half, I was more than proud to work for PG. I enjoyed working with my clients, because I knew that the work was meaningful and impactful. I enjoyed working with my teammates, and the department that I was a part of had a great leadership team. Most of the legacy PG employees would give you similar feedback. Plainly put, it was a good place to work.
Despite this negative review, I do hope things turn around at PG. The service that Press Ganey offers to their clients and their client’s patients is important. The PG employees that I worked with cared about their clients, the relationships that they built with their clients, and the work they performed. It’s not impossible for Press Ganey to be a positive place to work for once again. I hope they get there, but I do not believe that it will happen with the current senior leadership team in place.
