Press Ganey reviews

The company continues to operate as a startup even thought it’s been in business for 40 years. There is little to no investment in improving operations or investing in its people. Though operational failures are acknowledged, there is no concerted effort to make improvements, but rather put the burden to deliver on its people who are left apologizing and fixing service failures daily. Rather than deliver true value to its clients, the company uses discount pricing and it’s legacy foothold in the market to trap clients in multi-year contracts and then provides the least amount of support to implement and optimize its tools. If you are looking for a values-driven company, this is not the place for you.

Very inconsistent, unjust pay. Compensation seems to depend more on how you were brought in, rather than; 1) your output, 2) tenure at the company, or 3) ability to keep clients happy. Mostly low pay for the people who do the bulk of the work and/or who have hung around hoping circumstances would improve. If they promise you more pay or a promotion, don’t trust them. Even if they give you a timeline. Won’t happen. For some, it’s been almost five years with neither DESPITE great work and a significantly increased workload. The irony of PG offering employee engagement tools with such a demotivated, dejected workforce cannot be emphasized enough. The company’s product offering, likewise, is supposedly raising the bar of technical prowess (or some elusive nonsense like that) while internal tools are manual, home-made, and pathetically subject to human error. Compassion-less, spine-less, withdrawn, remote c-level “leadership” who care more about the healthcare leaders they’ve lunched with recently than hearing from the long-standing employees who keep them profitable and of good repute. This seems to be the only place to warn prospective hires off, since our own internal engagement surveys are left unaddressed, and no one’s from the area any more. We used to be a fun local company that people looked up to. We’re now the dilapidated, hardly-functional, forgotten, zombie company of a corporate drone’s nightmares.