It’s a roller coaster. Be prepared to be overworked. - Anonymous employee Press Ganey Employee Review

2.0
Dec 5, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexibility and being able to work from home. - Good vacation time (if you can use it)

Cons

- The technology is awful and takes way to long to do a single thing. - They promote employee engagement but they don’t implement that in their own organization. - Work life balance - you have no life - you are over loaded with clients and working all night, weekends and on vacation. - high turnover, which then causes more account managers to be overloaded with clients. - Pay is low for Account Managers and for the amount you do for the client. There is also no pay scale - mid market AM vs and Enterprise AM could definitely be making the same amount of money.

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Press Ganey Response
6y
Press Ganey is committed to investing in technology to provide our associates and clients with cutting-edge technological solutions to enhance efficacy. Through our acquisitions and growth, we continue to integrate and enhance our technology to lead the industry. Our focus on employee engagement drives our operations and we strive for every associate to enjoy a work life balance. Based on direct involvement from our account management team, we have taken many steps to ensure work life balance, such as the implementation of a new client support structure. We’re disappointed that you experienced these challenges and would have wished that you had shared them with your manager and HR so we could have assisted you.

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