A culture of fear - Associate Product Marketing Manager Press Ganey Employee Review

1.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Your work helps build a better healthcare system.

Cons

Toxic culture, cliques within departments, nepotism, unheard opinions, poor leadership, bad communication, unethical raise considerations; if you want a raise you'll have to wait at least 2 years unless you are connected to someone high up and have a personal relationship with them. And lastly but in my opinion most importantly, a cultural acceptance of pernicious behavior.

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Press Ganey Response
5y
Thank you for your review. We regret that you felt this way during your time at Press Ganey and wish you had shared this with your HR Business Partner. Associates are eligible for raises or promotions during our annual merit process. Most importantly, we pride ourselves on a culture of honesty, equity, and empathy with our clients and among our colleagues.

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Cons

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2.0
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CEO approval
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Pros

If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

Cons

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

7
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