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      Glass Door Profile has to be Managed Says A Lot - Anonymous employee Press Ganey Employee Review

      2.0
      Apr 10, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were many great individual who went on to do many great things post Press Ganey. Careers were made both with the organization and outside of the organization.

      Cons

      Although I had left, once the culture began to head south in terms of employee satisfaction. There has been significant employee turn over in the past 4-5 year. Most of the original employee have left. The management team that has been in place has turned over numerous times in 5 years but company is still profitable spit themselves. The fact that Glass Door reviews needs to be actively managed and most of the reviews that are positive are posted by individuals seeking to increase the Glass Door scores as it was abysmal a few years back.

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      Press Ganey Response
      11y
      Thanks for your feedback. I'm sorry that you felt the company culture has declined. As our company has grown significantly over the last few years, we have experienced a few growing pains. Our executive team has provided solid leadership and a clear vision of where the company is headed, and not everyone has agreed with that direction. We have an amazing team throughout the country and continue to support the local community of South Bend where Press Ganey was founded. In fact, in Fall of 2014 we opened a new phone center and worked on many facility improvements within our existing space. As far as our Glassdoor ratings are concerned, we have seen highs and lows over the years, and decided to partner with Glassdoor in order to better highlight who we are and what we do. If you scroll through our reviews, you'll see a mix of positive and negative feedback, both from current and former employees.

      Explore other reviews about Press Ganey

      5.0
      Dec 21, 2025
      Client success
      Recommend
      CEO approval
      Business Outlook

      Pros

      PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

      Cons

      Upward mobility isn't always aligned perfectly for some roles

      2.0
      Feb 22, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

      Cons

      Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

      7
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