Train wreck in progress. Run, do not walk way! - Senior Advisor Press Ganey Employee Review

Please proceed with heightened caution! Poorly executed re-design of the organization had led to a mass exodus of amazing talent away from this company and many are still making plans to leave. Healthcare is very personal and when something is personal it requires a personal strategy execution and response. The leadership team made the decision to move away from a very successful relationship based model of support for our healthcare clients, to a IT/tech-based company model of support for our clients. Highly impersonal and resembles that of a call center support model. They claim market trend and "clients" requested this new redesign, but have never provided employees the data to show support of their new support model. Those who remain in leadership roles at PG should not hold these positions. This includes those at the very top. After working at Press Ganey for over 10 years I have seen this company at its very best and now am experiencing what can only be described as a toxic work environment. I liken it to an organization that has forgotten it's true identify and purpose in the Healthcare realm. The last several years they have acquired many upon many organizations (I have lost count) and don't seem to lack the millions of dollars to fund their often head-scratching acquisitions, but fail on paying their staff what their counterparts in the market get paid for similar held roles. There has been a high decline in employee moral over the past year, yet this organization refuses to address the elephant in the room YET proceeds with spending their millions to achieve whatever their ultimate financial goals may be. It is believed that PG knew their employees wouldn't be happy about the 're-design' and many would self-select to leave the organization so it would be a win for PG in that 1. they wouldn't be the bad guy in letting staff go 2. wouldn't need to pay unemployment on a terminated employee and 3. they would no longer have to pay for salaries-so monies can be used for other non-employee focused endeavors like acquisitions of more companies. If you desire to work for a healthcare company who believes that meaningful human relationships help drive culture change and improve patient experiences then DO NOT proceed with Press Ganey. This is not their current model or belief on where healthcare is evolving to.