Good Benefits & Stability But Very Poor Leadership - Account Manager Press Ganey Employee Review

2.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good colleagues Opportunity to learn

Cons

Leadership is not very open to innovation No collaboration Very traditional hierarchal communication

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Press Ganey Response
4y
Thank you for feedback. We are grateful to hear you appreciate our benefits and knowledge opportunities. Our leadership team has an open-door policy and is very eager to learn associates’ ideas and creative thoughts about how to best serve our clients and spark community. We encourage you to reach out to your manager or HRBP about how to best share your ideas.

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5.0
Dec 21, 2025
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Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
Feb 22, 2026
Recommend
CEO approval
Business Outlook

Pros

If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

Cons

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

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