Press Ganey is Proof that Fully Remote Companies Can Thrive! - Technical Support Analyst Press Ganey Employee Review

5.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible time off. PG told me during the interview process that they value work / life balance, and they mean it. It doesn't seem like people are taking advantage of it either, which keeps team morale high. Good benefits. Most of the plans have a high deductible (at least in my opinion), but the monthly fee is affordable and it covers my wife and I. I think the deductible and some of the other limitations are more so on the healthcare industry right now than PG. There is a positive and supportive culture. Management and executive team is highly accessible and open to input. The executive team appears to be fiscally responsible and aware of challenges around the corner. Well respected company that just about everyone in healthcare industry knows about. Even when I go to get blood drawn at a lab, the techs know all about PG. Phone and home internet stipend. PG is a fully remote company and they do it well.

Cons

PG acquired a handful of companies in recent years. They have been slow to fully integrate them into the PG fold, which has stretched engineering thin. Many many parts are moving, which creates confusion and a lack of documentation, but I have seen noticeable improvement since I started. I was told before I started that even though I'm salary, they don't want us working OT for work / life balance. I've never been asked to work OT or even pushed in that direction, but for personal sanity, I have definitely put in extra hours to try to stay caught up on my workload. With recent changes, this seems like it will happen less often, if at all. Wish the health benefits covered more and they offered a few additional benefits.

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5.0
Dec 21, 2025
Recommend
CEO approval
Business Outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

4.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive and collaborative team to work with.

Cons

Disorganized onboarding and hard to find resources.

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