The biggest problem in my experience is a lack of any kind of training. Managers receive no management training. Employees receive no training on how to use the custom software we deal with. Most of my department are self-taught programmers, which leads to various issues and problems. As a new hire, I was expected to learn everything on my own--which set me up for failure. It's like Tetris. If you don't have the basic building blocks--you have lots of holes in your knowledge. I was then criticized heavily for that by my co-workers.
Senior leadership doesn't actually know what our department does. Our department is custom for our clients' needs. We put out hundreds of custom reports every month. Yet we are treated like throw-aways.
There's not a lot of room for advancement within the company. So its a good work experience for people who are right out of college but the company presents no reason to stay here. They invest very little in their employees and every suggestion for training is a constant fight.
There is a lot of talk about Press Ganey being a "family" but--like most companies that say such things--its not actually practiced. If you keep your mouth shut, ignore the bad things that happen and blame others when things go wrong--then you'll be fine. But beware if you stand up for yourself--it will make you some enemies. That whole 'family' idea goes right out the window if you don't fit the mold.
Programmers are paid less than others in their field.
There is no effort to educate departments on what other departments actually do, so there are constant misunderstandings and miscommunications when departments have to collaborate.
Indicated they would replace vending machines with a healthy choices café. That did not happen. They switched vendors to folks who were more expensive and actually sold three times more junk food and pop than the vending machines did. Almost no healthy choices at all and the few that are there are three times more expensive than they should be.
Used to have a yoga/fitness class during lunch that anyone could attend. That has fallen off the wayside.
