Recent positive reviews are all fake! - Sales Railbookers Group Employee Review

1.0
Jul 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice office location Store in the building

Cons

Management couldn't care less about their employees they only care about themselves

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Railbookers Group Response
7y
Thank you for your post and I am sorry to hear how you feel. There seems to be a disconnect from the general comments you list below with who we are as an organization. With four offices (London, Beverly, Laguna Hills and now Sydney Australia, as well as over 100+ staff) I want to let you know that I do care, and I welcome the opportunity to speak to you directly. I have to say I am surprised to read this feedback, as we just had our 2018 Mid-Year Update where I presented to each office and every staff member an update on the company, and we had break-out sessions on what was working and what can we improve on. Everyone gave great, honest feedback on what we do well, particularly about the open communication, opportunities and welcoming atmosphere at our company. I do want to mention that I question if you work for YLG as we have seen a pattern of negative posts that always seem to come in right after we receive a positive post. When we responded to those former negative posts asking for the opportunity to have a dialog, and expressing that we would re-post in a week if that person reached out, the post was then deleted from Glassdoor, including our response, which seems unusual. Even in light of this, I would like the opportunity to hear YOUR concerns directly and even work with you to solve them, as you list you are a current staff member. I am willing to listen and help either way. Let’s get a dialog going! Sincerely, Frank Marini President Internal Ext- 1109 I will be re-posting in a week to update all if you called or not as I feel being honest and transparent is the best way to be. Thanks UPDATE ... It has been a week and, unfortunately, you have not attempted to reach out. I was looking forward to connecting with you to honestly and openly discuss the concerns you addressed in your review. However, my invitation stands and I’ll welcome your call anytime.

Explore other reviews about Railbookers Group

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee FAM trip annually for customer-facing roles Healthy work culture and environment Best leadership ever Paid travel Great benefits and bonus potential Opportunities for advancement

Cons

Salary on the low end of most businesses development roles

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Railbookers Group Response
1mo
Thank you for sharing your experience and for recognizing the fantastic culture, great benefits, leadership, and opportunities at RBG. We’re thrilled to hear that the FAM trips, paid travel, growth opportunities, and supportive environment have made a meaningful impact on your time here. We’re grateful to have you on the team and appreciate the contributions you make every day. Best Regards, Ja’ Net McGhee Employee Engagement Manager
1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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