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      Railbookers Group

      Engaged Employer

      Railbookers Group reviews

      4.2

      82% would recommend to a friend

      (219 total reviews)
      avatar

      Frank Marini

      84% approve of CEO

      82% positive business outlook

      Ratings by demographic groups

      Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 219 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Reviews by job title

      219 reviews
      1.0
      Jun 10, 2020

      Marketing or Sales applicant?.... READ

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a great job for first-time job experience or someone fresh out of college.

      Cons

      I was at Yankee for over a year and although I loved my friends I was scared every single moment of it. I was scared of demotions, lay-offs, public embarrassment and sexual harassment because I saw it every single day. Ultimately I hope this helps you make an informed decision going into marketing or sales. Environment: VERY old school 50’s sexists mentality - toxically competitive. Company motto “don’t reinvent the wheel”. Sales was bad but marketing was who you’d find crying in the bathroom. No looking at your phone and expect personal conversations to be addressed publicly in team meetings. Verbal abuse goes unpunished. Salary + Pay: Marketing makes $20K under the industry standard. Sales have insane commission caps (just ask). Know that if you take a company trip and decide to leave for any reason after (like moving or accepting a new job) you will be forced to pay the company back several thousand dollars. Sexual Harassment: This is such common knowledge that we’d joke about it in front of management to cope. Official complaints were called “gossip” and were punished without concrete evidence. Detailing how Yankee handles sexual crimes will trigger/disturb some so I won’t go further, but yes perpetrators are still at the company today. Raises: Comically unlikely. I had friends with the company for over 5 years that were denied raises every year. Your manager will tell you, you have to “fight for it” - any other company will recognize and reward you for your hard work. Layoffs: (Before COVID) were very regular throughout the year & created this intense atmosphere of fear. Management would NEVER warn people when it was coming or tell you why it happened. People would go home for the weekend and simply never come back. It was a consent “who’s next, me?” concern from my very first day to my last. Some people just never unpack their desk or make friends as a result (understandably). Growth: DEMOTIONS are common! I’ve never seen this at any other company but saw it multiple times (sometimes to the same person) at Yankee. People who were amazing at their jobs. Promotions come at a cost. Management puts two employees up for the same promotion and have them actively compete for several months. I’ve never seen a woman win. This ultimately creates resentment and destroys friendships, trust and comfort in the office. I believe this is why leaders have allowed managers to yell and verbally abuse each other in front of us, they caused it. Work-life balance: you’re a workhorse now, Giddyup! Sales were bad but nothing compared to marketing. You are not allowed to look at your phone during working hours or just catch up with co-workers. There was no such thing as “downtime” because of the unrealistic workload and looking relaxed had consequences. I truly hope this helps you make an informed decision. It is better to know now, than after you sign on the dotted line.

      avatar
      Railbookers Group Response
      6y
      Thank you for taking the time to review YLG. With that said, I am very disappointed in some of your comments as they do not share the full truth of YLG. I am also disappointed in the fact that you waited until you had asked myself and a number of our management to write you a letters of recommendation and be a reference for you , which everyone happily did , and then wrote this after you got a new position. At YLG our company takes great pride in investing in individuals that have the drive to learn and grow and I have seen MANY people climb the ladder in this company. I myself started as a Marketing Assistant and have moved my way up to Director and can say firsthand that YLG offers fantastic growth opportunities for those who want them. Work-life balance is important to us and in fact, our employees have over 3 weeks of vacation time when they start with us along with many other benefits. The comment you have made about sexual harassment is something that we take very seriously. If there was an instance that is brought to our Human Resources department, it was (and any will be) investigated thoroughly. In terms of texting on your mobile phone throughout the work day, this is unprofessional and something that many co-workers complained about. I do understand that this is an adjustment when you launch your professional career and are now part of a team that relies on each other. As you navigate your career you will see that not having lots of “downtime” or the option to text on your phone all day, is very common. One other thing I would like to add is that with the current Covid-19 situation that we’ve all endured recently, this company and all its employees have stepped up to be even more united and stronger than ever. I could not be prouder to be part of this team and I am sorry that you did not feel the same way during the six months you were employed with us. This is why we wanted to help you get a new job in writing you a recommendation. I am happy to say even during these difficult times we have brought back many staff who had been furloughed as we continue to see demand for travel come back. Thank you again for your post. We hope you are safe and are happy for you in your new role. We hope our recommendation and reference helped you as our goal is always to do the right thing for all our staff former and current as our motto will always be- Be Kind, Be Helpful and Be Responsible. Feel free to reach out to me directly to discuss further. Regards, Kaitlyn Audley Director of Marketing
      1.0
      Jun 18, 2019

      Extremely Toxic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some nice people work there FAM trips every year Working in travel can be exciting

      Cons

      It is honestly difficult for me to figure out where to start. Especially taking into account things I experienced myself, and things I witnessed my fellow co-workers go through. For me, it started when I transitioned into the department and was given the responsibility of overseeing a specific line they already knew was not going to be offered moving forward. I was informed all the work was completed and to simply make sure everything flows nicely during the season. It was here, so early in my career with the company, where I realized I will need to learn to fend for myself. As I looked into everything, I noticed almost nothing was done and struggled through the season to ensure minimal chaos due to the lack of care for the product and someone in charge with the organizational skills of a 2nd grader. However, my hard work did not go unnoticed and I was rewarded newer responsibilities identical to those of the manager over me. Of course, I was excited to take on more, but had my reasonable concerns regarding my job title and compensation seeing as though I had the same responsibilities as the manager over me. I was then advised that I was not eligible for a promotion or further compensation but that they could take the added work away... however, it would be used against me should the position open up in the future. At this point, they had finally hired a Director of Human Resources which a lot of us were super thrilled for. My first meeting with this individual was great, and I could tell her intentions were to help as she had been hearing the same from so many of us. Not too long after, I requested my follow up meeting to discuss everything, and she mentioned she was busy and could not get me in the books. The following day, my direct manager had a meeting with me to discuss my concerns. I, personally, was not comfortable with something I brought up to the "Human Resource" department being relayed to my manager before further discussion but it is something I had to get used to. it was so surprising to feel the difference in demeanor and enthusiasm as compared to my first meeting with her... I could tell she was not able to help the way she had envisioned. Soon her job title was changed with a focus on "talent acquisition" and she was let go from the company and we were left without a legitimate Human Resource department, yet again. For the next year or so, I had the displeasure of doing the same job as the manager over me without proper acknowledgement. On numerous occasions I kicked up my concerns to only hear the same political answers from my direct manager who in, my opinion, doesn't have much regard for his employees. Career development didn't mean much more than just taking on more responsibilities it seemed. Again, in my opinion and many others, this not the way to care for your employees. Especially, when one has to sit in meeting with him hearing him talk negatively about his previous employees... makes me wonder what is being said about me now. I have seen long time employees let go during "restructuring" to only help grow existing concerns on job security. If someone with such longevity and so much knowledge of the product is who you decide to let go during a "restructuring period," how should growing employees feel about building a career with you? After so many were let go, responsibilities grew more so in the department I was in as I had to learn to do creative writing (something very new to me). I kicked my concerns up again and was not surprised to hear that "in a culture where we are restructuring, a pay raise is unlikely." In other words, they will save on all the employees let go, shift their work over to kept staff, but not compensate their "valued" employees even a little bit in trying to help them understand the situation in expanded responsibilities. I had to juggle my own responsibilities as well as other departments' who struggled because the workload is just unbearable for almost all teams. Of course, the helpful person I am was taken advantage of and I found myself always having to make sure my work was done, all while being "required" to stay late and/or structure my days around helping other departments. Then responding to critical emails from upper management questioning my work and how I am spending my time during the day. I hope me sharing some of my experiences helps anyone reading as I only have good intentions in sharing them.

      avatar
      Railbookers Group Response
      7y
      Thank you for taking the time to post your review. As we have only had one person leave recently and you were honest enough to share the department you worked in, we appreciate you letting us know who you are. We are truly disappointed to read your review as there are many things I can see that you are not being transparent about. In saying that I would like to address your points below to yourself and all as you complimented myself at the bottom, (I am the president’s brother) but you forgot a number of things you and I had conversations about. You talked about opportunity, title and compensation. We are all about promoting from within and giving all opportunity for growth. Even with yourself you didn’t mention that this was the 2nd time you worked for YLG and the first didn’t work out, yet we gave you an opportunity to come back and hired you for a role that you had no experience in but were willing to invest and train you how to do the role. You mentioned our HR Department. We have always had an HR Department. At times we have hired additional staff who were on the recruiting side to help in Talent Acquisition. The individual you had these chats with was serving in that capacity rather than an experience Human Resources professional. When you mention “talking negative about previous employees” that is not the case. We are always talking about any mistakes we have made and how we can learn from them to do a better job for our customers. That typically relates to processes, people or product, so that is not being negative its just about learning and being honest so we can improve. Also, when you mention that you had to “juggle my own responsibilities as well as other departments who struggled because of the workload” you forgot to mention that certain times of the year (booking time vs. customers traveling time) that all departments shift to support each other. In the case of your department- the product department…we put a hold on creating new product to ensure all is operating smoothly for our customers, so you forgot to mention that one as well. You also didn’t mention the time I had to speak to you directly about dressing more appropriate in the office and coming in late on a regular basis. You also didn’t mention how “thankful” you were when you left and how much you learned from the company and how you got a chance to fly around the US and visit all these different places and check out new destinations, hotels and products for our customers. Yet you post this after you leave. Lastly, you have many friends in our company who you grew up with and helped recruit you who have come to myself and others and who are as disappointed as I am. The truth is we wish you nothing but the best for the future as we wouldn’t have hired you back a 2nd time if we didn’t believe in you. We understand now you were not a fit for YLG nor were we a fit for you as we need everyone to be team players based on the needs of our customers. Either way thanks for your comments as well as giving me a chance to comment back in an honest way. Thanks, Jim Marini- Vice President
      1.0
      Mar 29, 2017

      You Are Worth More

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Commission once a month -Nice building overall

      Cons

      -Management from the bowels of Hell -EXTREME micromanaging -Employees taken for granted or treated like livestock -ENCOURAGES LYING to clients DAILY especially to the ELDERLY -You're invisible unless you've "hit goal" which is only obtainable by LYING

      avatar
      Railbookers Group Response
      9y
      Thank you for your feedback, we are very sorry to hear about your time with us. We would love to hear your feedback and comments as a great opportunity for our company growth in the future. Please feel free to contact me directly at 978-867-1145. -Kimberly Beck
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      ReviewsRailbookers Group reviews

      Glassdoor has 221 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.