Railbookers Group reviews

Thank you for taking the time to post your review. It’s a shame that you were unable to find success with us. However, it doesn’t seem like the picture you are trying to paint about the company is honest or transparent and we would like to address your points. First, we pride ourselves in hiring the best staff as well as ensuring everyone feels like they are a trusted, valued and impactful part of the company across all our offices in London, United Kingdom, Beverly, Massachusetts, Laguna Hills, California, and Sydney, Australia. We want to make sure we are providing ongoing training and support to our staff as they learn the role they were hired for as well as becoming familiar with our company culture. You mention micro-management in your review and of course, nobody likes it when someone is always checking their activities but ensuring our team is well trained and feels confident when speaking with our customers is critical to the success of the company. You might want to ask yourself: Did your workplace performance or behavior invite your manager to spend more time with you to get you up to speed? Did you ask your manager for help or take their advice regarding training and development? Perhaps you were not learning or internalizing the training you were given, so your manager offered more attention and support to help you get up to speed. There is never a time when an employee is not allowed to take their scheduled breaks, use the restroom, or go on lunch. Please don’t lie. On the contrary, when employees abuse their scheduled breaks and leave their team hanging, disciplinary action must be taken. Our top-performing call center staff understand that being available and supporting customers is their highest priority. They respect the breaks and lunchtime of their co-workers. At times, we see some employees abuse this and it is a domino effect that affects the entire team. To address your concern about the “20something yr old supervisor” who recites bible passages to train you … while we do accommodate our employees’ religious beliefs, we do not allow religious discussions to go on at the expense of other employees i.e. interfering with work or job performance. We also do not promote or allow for favoritism among managers and staff. It’s important for you to distinguish favoritism from performance or lack thereof. We work with an honest, transparent way of management in an effort to develop our teams and support their learning. We never lie to clients when putting together a dream trip for them. The goal of our call center is to help customers who contact us get the information and service they deserve. We are there to handle any questions or needs related to their trip. Our team reviews calls on a weekly basis as part of ongoing training to ensure we are delivering the best customer service possible. This is best practice for any industry to ensure you are delivering world-class service and a key aspect of training. Our guess is that you didn’t like having your calls listened to by yourself or in the weekly group (as we do for everyone) or being held accountable. These periodic check-ins are put in place to determine progress and to indicate what’s working and not working. As for our Glassdoor reviews being fake, we do not incentivize or force any staff member to write reviews. We do, however, ask employees who’ve come back from one of the complimentary trips we send them on all over the world (Italy, Switzerland, Norway, etc.) if they would like to post about their travels and overall experiences. Unfortunately, you were not with us long enough to go on one of these trips. Again, thank you for taking the time to post your review. But we would advise the next time you review a current or former employer that you are honest in your evaluation. We hope you find what you are looking for in your career, because whoever you are … if we didn’t believe in you … we wouldn’t have hired you in the first place. Our suggestion to you is also to be self-reflective, work hard, and show up on time. If you do these things, we know….you can achieve anything. Thank you, Kelly Cronin Guest Relations Supervisor & Tyler Wallinger Inside Sales Supervisor