AVOID AT ALL COST - Anonymous employee Railbookers Group Employee Review

We appreciate you sharing your feedback regarding your experience working for Railbookers. Obviously, we are concerned that a current employee of ours is this displeased with their role and sees zero pros of working for us even after being employed for more than two years. It is our hope that everyone on our staff feels both valued and finds purpose in their work. If you’re not comfortable confronting your direct supervisor, have you made an effort to contact Human Resources to discuss these concerns? Your feedback would be helpful in both resolving such complaints as well as to further educate and train supervisors on management techniques. Regarding the shifts our agents are scheduled for, they include (at the latest) a 7 p.m. finish and include one Saturday a month to assist during peak periods. For a call centre, this is not unreasonable and is pretty standard industry-wide. This goes for our commission structure as well, which rewards consistent performers. Currently, seven of the eight supervisors and managers on our staff have been employed with the company for more than two years and have been promoted from within the call centre. It is apparent that they’ve not only thrived from the training they received but also the performance management and the supportive structure Railbookers provides. As a company, we believe in our mission-driven company culture. That’s why we provide career advancement and awesome perks for those who not only have the ambition and drive but those who demonstrate leadership traits, regardless of their position. The atmosphere in the office is tremendously positive, especially as of late following the exciting announcement of this year’s FAM trips. These trips are all-expenses paid experiences that each staff member gets to participate in—as long as the employee has been with the company for a minimum of four months prior to the trip’s start date and is in good standing. Again, we sincerely thank you for your feedback and are disappointed to hear how unhappy you are in your current role. At Railbookers, we aim to foster an environment of transparency and honesty and hope you can approach the appropriate party to voice your concerns so that we may address them.