An Excellent Experience with a Growing Company - Sales Management Railbookers Group Employee Review

5.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The Company Promotes from Within: Since starting with the company I've had the pleasure of seeing 30+ entry level staff be promoted in the Beverly office alone. If you excel at your job, the company recognizes it and rewards you for it. The company has recorded consistent double digit growth year over year and with that comes opportunity for growth for their employees. The Sales Retention Plan: All sales staff that hit their one year anniversary with the company earnt the title of Senior Vacations consultant, an automatic $1 an hour raise, and a $1,000 retention bonus. Senior Vacations Consultants get their choice from 4 different work schedules, the opportunity to train, support other staff on the floor, and conduct webinar presentations. These opportunities are optional but a great way to learn new skills. Free vacation every year: Everyone from the call center gets to go on one of the vacation packages every year. There are tons of options to choose from, everything is paid for you, you don't use any of your PTO, and you get paid while on the vacation. Always support available: There is always a supervisors, manager, director, or even the VP on the call center floor to help support if you are running into an issue, have a questions, or need help closing a sale. There are also monthly one on one meetings and weekly sales trainings with management to catch up on best practices to improve your sales, resolve roadblocks, and make suggestions. Work Hard Get Paid: The commission plan for the sales team is uncapped and there are multiple components they pay you for on every sale. There are also multiple ways to earn through bonuses, kickers, and sales competitions. Monthly One on One Meetings and Weekly Sales training: Everyone in sales gets training on how to improve their numbers and ultimately make more money. There's an open door policy with sales management to Office events: The office has an entertainment committee that set up office wide events such as parties, potlucks, admission to baseball games, laser tag, fantasy football league, and much more. The product: Who doesn't like vacations? Your NOT cold calling people to sell a product or service. People are contacting YOU excited to book their bucket list vacation.

Cons

The job requires you to adapt to a fast pace environment that frequently changes. For those that are looking for a monotonous non-challenging position, this will not be a good fit for you. If you adapt well to change, learn quickly, and enjoy pushing yourself, then this is a great company to join.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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