Railbookers- Great Company - Business Development - Business Development Manager Railbookers Group Employee Review

5.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

I’ve been with YLG for 4 years, and I have enjoyed every moment of it. What keeps me coming back everyday is the fact that we are helping our customers fulfill their dream vacations. I get to be a part of something that is bigger than me and make a positive difference in peoples lives. YLG is a growing company: it’s been so rewarding working for a company that is seeing double digit growth each year. I have seen a lot of our great staff earning promotions, grow their incomes and add more value to an organization they care about. We have also hired a lot of new team members in various departments that are the best in what they do! Positive Company Culture: everyone’s voice is heard by the Executive Leaders. Our company leaders are mentors to those who want to grow their careers and want improve personally as well. We are also “Giving Back” to the communities we serve and live in too. Familiarization Trips: each year our team members in ALL departments get to travel to our top destinations in North America, Europe, Asia and South Africa! This is a great opportunity for us to learn more about our products, and check off bucket list destinations as well. I’ve had the pleasure to visit Canada, Italy, London, Switzerland. I’ll be in Ireland next month!

Cons

No major cons I can think of. We are a fast paced growing company, and that makes it challenging and fun to learn, grow and add more value. This is not a company that “goes with the flow” everyday we are striving for the gold to win. We are seeking passionate, professional team members to join our team. If you’re looking for work that matters and want to make a difference in peoples lives, please apply.

Explore other reviews about Railbookers Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the people at RBG are what make it such a great place to work. The team is passionate, supportive, and genuinely enjoys what they do. Everyone works hard, but there's also a strong culture of having fun and celebrating successes together. RBG does an excellent job of fostering a collaborative, team-oriented environment. Even though we work remotely, which is another fantastic perk, there are plenty of opportunities to connect with colleagues through clubs like cooking, running, gaming, and more. These groups make it easy to build relationships with team members across the organization. And, of course, working in the travel industry is an exciting bonus. Being part of a company that helps create memorable travel experiences makes the work even more rewarding.

Cons

If fast-paced is not for you, RBG may not be your best fit.

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Hourly + Commission. Health Benefits.

Cons

High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

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Railbookers Group Response
4mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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