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      Railbookers Group

      Engaged Employer

      Railbookers Group reviews

      COVID Lay-off - Accounting Clerk Railbookers Group Employee Review

      3.0
      May 29, 2020
      Accounting clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed the office environment. I learned a lot in a little time. I was there to help in the busy season. They provided good training for the tasks I was expected to do.

      Cons

      Their lack of communication and lack of proper management was a bust. They did not provide lay off letters for me despite being laid off due to COVID 19. The manner of which I was laid off was completely unprofessional, and random. I was promised possibilities of advancement, and despite doing my job effectively, they did not care. They do not care about their employees.

      avatar
      Railbookers Group Response
      6y
      Thank you for your comments, and it is nice to hear you received good training. In terms of the handling of your and others’ layoff, we provided all staff incurring such an unfortunate situation due to the COVID-19 pandemic with all the necessary information for COBRA and unemployment insurance filing. We also advised all staff that should they wish to receive a letter of recommendation, resume review, or any other assistance when looking for another position, that we were there for them to provide such assistance. YLG has an exemplary record of promoting staff from within the organization, so the possibilities of advancement are real. Unfortunately, those possibilities were not available once we went into the downturn resulting from COVID-19. The layoffs were a necessary move in order to maintain the best position possible for YLG going through such a once in a lifetime occurrence. They weren’t because we don’t care about our employees. In fact, quite the opposite as we saved as many positions as we possibly could. But it is good to get your feedback and we wish you all the best as we all try to get through this pandemic. Feel free to reach out to me directly if I can help you out in your job search in any way. Regards, Michael Kidd V.P. Finance

      Explore other reviews about Railbookers Group

      5.0
      May 11, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee FAM trip annually for customer-facing roles Healthy work culture and environment Best leadership ever Paid travel Great benefits and bonus potential Opportunities for advancement

      Cons

      Salary on the low end of most businesses development roles

      avatar
      Railbookers Group Response
      1mo
      Thank you for sharing your experience and for recognizing the fantastic culture, great benefits, leadership, and opportunities at RBG. We’re thrilled to hear that the FAM trips, paid travel, growth opportunities, and supportive environment have made a meaningful impact on your time here. We’re grateful to have you on the team and appreciate the contributions you make every day. Best Regards, Ja’ Net McGhee Employee Engagement Manager
      1.0
      Feb 20, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote. Hourly + Commission. Health Benefits.

      Cons

      High performance metrics were not the primary factor in employment decisions. Leadership communication was inconsistent and lacked transparency. Policies prioritizing customer satisfaction leaves you feeling undervalued and used. Rapid operational changes occasionally impacted team stability. Goals and priorities were sometimes ambiguous and would change suddenly without explanation. Organizational changes created confusion and conflict to the work culture. Inconsistent enforcement of policies and standards. Constant increase to work load with no additional scheduled time to complete new assigned tasks. Management is mostly comprised of individuals who failed as successful Account Executives but got moved up to management. They impose unrealistic expectations that they themselves couldn't keep. You aren't just selling Rail Vacations you are teaching customers about how train travel works on the phone, this leads to very long phone calls and over time. Website pricing is misleading which leads to a lot of mad customers calling in taking it out of the people that answer the phones. Mandatory weekends, and monthly changes to schedule with only 2 weeks notice which leads to a bad work/life balance.

      avatar
      Railbookers Group Response
      4mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not reflect the culture we strive to maintain. Our top priority is providing respectful, professional service to every guest we speak with, and we hold our team to clear expectations in how they represent our organization on the phone and in all interactions. When concerns are raised about behavior that does not align with those standards, we review them carefully and take appropriate action. Our decisions are always guided by our commitment to our guests and to maintaining a positive, respectful environment for both customers and employees. We remain dedicated to delivering a high level of service and appreciate feedback that helps us continue to improve. Thank you! Jesse Avalo Senior Sales Manager
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