In late 2019, pressure from investment partners started the services department down an irreparable path. Clients are reassigned weekly. Team members are viciously overworked. Mid level management did all they could to solve the problems and keep their teams happy, but upper management lacked experience, insight, and emotional intelligence. I personally spent 6 months working 60+ hours a week trying to build process and knowledge that would allow me to transfer departments and leave a stable environment behind. My work was undone nearly every month.
In March, covid shut down the events industry. Poor contract structure left the company extremely vulnerable, but top level management kept saying it was fine and that our investment partners had us covered. In April, they laid off 55 people. 1/3 of the company. In the process they lost an immeasurable amount of experience, entire skill sets, and left key clients in the lurch.
Once the economy stabilizes, no more than 20% of the services department will stay at RainFocus by choice. I do not recommend working for them, as the collapse of that department will spell doom for the company as a whole.
