Great product, sloppy support. - Customer Success RainFocus Employee Review

3.0
May 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Great platform, great product teams, great marketing, great sales team, aggressive growth, industry leader.

Cons

The Services department management is toxic and grossly inadequate. Neglect for employee well-being has resulted in a mass exodus of nearly all the experienced team members. Employees are under constant pressure to take on more work. The department is in a permanent state of 'all hands on deck.'

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RainFocus Response
5y
We are sorry your experience has not been positive thus far. Our goal is that every employee enjoy working at RainFocus. If you are comfortable, please share your feedback with your manager or HR. We want to fix those irritants!

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5.0
Mar 20, 2025
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CEO approval
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Pros

Great people. Lots of growth opportunities.

Cons

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4.0
Jul 13, 2026
Anonymous employee
Recommend
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Pros

Unlimited PTO, yearly travel bonus, tuition reimbursement, remote work, lots of great and smart co-workers.

Cons

Pay is lacking, no performance bonus, no equity/stock, expected to work above one level above your title (e.g. you can be a mid level but expected to work as a senior, slow to promote for those who go the extra mile.

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